Questions About These Terms
If we catch rule-breaking — like using someone else's payment method, creating multiple accounts, or playing from a restricted region — we'll suspend your account and hold your balance for 30 days while we review it. You can appeal the decision by emailing support. Serious violations may result in permanent closure.
We can update these terms, but we'll email you at least two weeks before the change goes live. If you don't agree with the new terms, you can close your account and withdraw any remaining balance before the deadline. Continuing to use jp1331 after the deadline means you accept the updated terms.
If your payment was taken but didn't arrive in your jp1331 account within five minutes, contact support right away with your transaction ID from your bank or payment app. We'll check with the payment provider and either credit your account or help you get a refund from the bank within two business days.
You're responsible for keeping your password confidential. If you share it or let someone else use your account, any activity on it is your responsibility. If you suspect unauthorized access, change your password immediately and email us so we can review the account and secure it.
You can request a withdrawal at any time. Payouts via DANA, OVO, GoPay and QRIS usually clear to your account within 30 minutes to two hours, depending on your bank or payment provider. We process withdrawals Monday to Friday between 08:00 and 20:00 Indonesia time; weekend requests queue for Monday morning.
Head to Account Settings and select 'Close Account'. We'll ask if you want to withdraw any remaining balance first. Once confirmed, your account is closed and your personal data will be retained per our data retention policy, then deleted after three years as stated in these terms.
The core terms apply everywhere in Indonesia where local law permits jp1331 access. Some payment methods or Deposit references may vary by region; your Account Settings will show which options are available to you. Contact support to confirm what applies in your area.
